317bet FAQ: Get Your Questions Answered Here

We've gathered the questions our support team hears most often — covering registration, deposits, withdrawals, bonuses, Sports Betting, slots, and responsible gambling. If you can't find what you're looking for, live chat is available 24 hours a day, in Portuguese.

Straight answers, no runaround
Regularly updated
24/7 live chat support
❓
317bet Help Center
Find your answer or contact support
Registration & Account
Deposits & Withdrawals
Bonuses & Promotions
Sports Betting
50+ Questions Answered
24/7 Support in Portuguese
5 min Average Response Time
8 Help Categories
Search questions
Categories
Didn't find your answer?
  • 24/7 Live Chat
  • E-mail: suporte@317bet.best
  • Response within 5 minutes
Open Chat
No questions found for that term. Try different keywords or reach out to support via live chat.

Registration & Account

Registration Yes, creating an account at 317bet is completely free. There are no registration fees, monthly charges, or any costs associated with opening an account. You only move money when you choose to make a deposit to play. The minimum deposit via Pix is R$ 10.00. To create your account, visit the Sign Up.

Registration Initial registration does not require document uploads — just your personal details in the sign-up form. However, 317bet may request a government-issued ID (RG, CPF, or CNH) and proof of address before your first withdrawal or if unusual account activity is detected. This identity verification process (KYC) is standard across the industry and exists to protect your account from fraud.

Registration No. 317bet allows only one active account per CPF. Duplicate accounts are identified and closed, and the balance may be held during the investigation. If you've forgotten your password or lost access, contact support — the team can sort it out without you needing to create a new account.

Registration 317bet is a platform exclusively for players aged 18 and over. Registration includes date of birth verification, and any account identified as belonging to a minor is closed immediately. By signing up, you confirm that you are 18 or older and agree to the Terms and Conditions.

Registration After logging in, go to your account dashboard and select "My Details" or "Profile". You can update your email, phone number, address, and notification preferences. Changes to sensitive information — such as CPF or full name — require email confirmation and, in some cases, supporting documentation. For assistance, contact support via live chat.

Registration To permanently close your account, go to your dashboard and use the permanent self-exclusion option under the Responsible Gaming section, or contact support via live chat. Any available real balance will be withdrawn before the account is closed. This process is irreversible — if you need a temporary break, consider self-exclusion for a set period (1 to 180 days).

Registration Check your spam or junk folder first — 317bet emails often end up there on the first send. If you can't find it, go to the login screen and click "Resend Confirmation Email." If the issue persists after a few minutes, contact support via live chat with the email address used during registration.

Deposits

Deposits The minimum deposit via Pix is R$ 10.00. For boleto bancário, the minimum amount may vary depending on the current promotion. Credit and debit cards, PicPay, and Mercado Pago also have specific minimums displayed at the time of deposit. Check all the details on the Deposits & Withdrawals.

Deposits 317bet accepts Pix (fastest and recommended), bank boleto, credit and debit cards, PicPay, Mercado Pago, and TED bank transfers from Brazil's major banks — Nubank, Itaú, Bradesco, and Banco do Brasil. Pix is confirmed in seconds; bank boleto may take up to 2 business days to clear.

Deposits Under normal conditions, Pix deposits are confirmed in under two minutes. If your balance hasn't appeared after five minutes, wait a little longer — traffic spikes can cause slight delays. If the balance is still missing after 15 minutes, save your Pix receipt and contact support via live chat. Our team will verify and manually credit the amount if a technical failure is confirmed.

Deposits 317bet charges no fees on deposits made via Pix or boleto bancário. For credit or debit card deposits, some card networks may apply their own fees as per your bank's terms — this is independent of the platform. Check with your bank before using a card if you want to avoid any additional charges.

Deposits Maximum deposit limits vary by payment method and account verification level. Accounts with completed identity verification (KYC) have higher limits. You can also set your own daily, weekly, or monthly deposit limits in the Responsible Gambling section of your dashboard — whichever limit is lower applies as your effective cap.

Deposits No. 317bet requires that the payment method used for deposits be registered under the same name as the account holder. Third-party deposits are automatically declined or may result in account suspension during investigation. This is a security and regulatory compliance measure to prevent money laundering and fraud.

Withdrawals

Withdrawals Pix withdrawals are processed within 10 minutes of request approval. Your first withdrawal may go through additional identity verification, which can take up to 24 hours. After that initial check, subsequent withdrawals are processed faster. Requests submitted outside manual review hours may experience a slight delay.

Withdrawals The minimum withdrawal at 317bet is R$ 20.00 via Pix. 317bet charges no fees on withdrawals — the amount you request is the amount that lands in your account. Make sure the Pix key provided for your withdrawal is linked to the CPF of the account holder at 317bet.

Withdrawals If your withdrawal has been pending for more than 24 hours, contact support via live chat with your withdrawal request number. The most common reasons for delays are: pending KYC documentation, a bonus with incomplete rollover included in your balance, a Pix key that doesn't match the account holder's CPF, or a manual security review. Our team will identify the cause and resolve it quickly.

Withdrawals Not directly. Bonus balance must first meet the rollover requirement (the number of times the bonus amount must be wagered) before it is converted into real balance available for withdrawal. Your account dashboard shows rollover progress in real time. Only real balance can be withdrawn at any time, with no rollover restrictions.

Withdrawals 317bet charges no fees on withdrawals. If you request a withdrawal of R$ 500.00, you will receive R$ 500.00 in your account. Some financial institutions may apply their own fees for receiving Pix transfers — that is determined by your bank, not by 317bet.

Withdrawals Withdrawals with a status of "Processing" or "Approved" cannot be cancelled. If your withdrawal still shows "Pending Review", contact support via live chat immediately — the team may be able to cancel the request before processing begins, but there is no guarantee once the review has started.

Bonuses & Promotions

Bonuses After creating your account and making your first eligible deposit, 317bet automatically credits 100% of the deposited amount as a bonus, up to R$ 500.00. The credit is instant — no further action required. The bonus is held separately from your real balance in the dashboard and can only be withdrawn after meeting the 30x rollover requirement on the bonus amount within 30 calendar days.

Bonuses Rollover is the number of times the bonus amount must be wagered before it can be withdrawn. At 317bet, the welcome bonus rollover is 30x. Example: received R$ 100.00 in bonus → you need to wager R$ 3,000.00 in total to unlock the bonus for withdrawal. Bets on slots and crash games contribute 100% toward the rollover; sports bets with odds above 1.50 also contribute in full.

Bonuses Yes. Unused bonuses or those with incomplete rollover after the validity period (30 calendar days for the welcome bonus) are automatically cancelled. Your real deposited balance is not affected — only the bonus is removed. To avoid losing your bonus, track your rollover progress on the dashboard and use the amount before it expires.

Bonuses In addition to the welcome bonus, 317bet runs weekly promotions for active players: reload bonuses (a percentage applied to deposits made on specific days), cashback on losing sports bets, slots missions with real-money prizes, and tournaments with accumulated prize pools in BRL. Promotions available to your account are displayed in your dashboard after logging in.

Bonuses The promotional code field is available during registration (in the account creation form) and also on the deposit screen. If you received a code and already have an account, go to the promotions or deposits section in your account dashboard to enter the code before completing the eligible transaction.

Bonuses Generally, only one active bonus per account is allowed at any given time. Some promotions can be combined, but this will be explicitly stated in each offer's terms. If you have an active bonus and want to take part in another promotion, check the specific terms or consult support before taking any action.

Bonuses Yes. If you'd rather play without a bonus so you can withdraw without meeting rollover requirements, contact support via live chat before making your first deposit and ask to opt out of the welcome offer. If the bonus has already been credited after a deposit, it can be removed through your dashboard or by support, but the bonus will be cancelled with no refund for any amount already wagered.

Sports Betting

Bets 317bet covers more than 30 sports, with highlights including football (Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, state championships, and European competitions), MMA and UFC, NBB basketball, volleyball, tennis, e-sports, and Formula 1. Each sport features dozens of markets per event — final result, Asian handicap, over/under, first goal, both teams to score, exact score, and more.

Bets With live betting, you place wagers on events that are already underway. Odds update in real time based on the score, time elapsed, and other factors. Go to the "Live" section in your dashboard after logging in, then choose your event and market. There is a brief acceptance window — if the odds shift too quickly, your bet may be rejected and you'll need to confirm again with the updated odds.

Bets Cash out lets you settle a bet before the final result to lock in part of your winnings or limit your losses. Available on selected live and pre-match bets, the cash out value is calculated automatically by the platform based on current odds. To use it, go to "My Bets" in your dashboard and check whether the cash out button is available for the bet you want.

Bets Yes. Parlay bets let you combine selections from different events into a single wager with multiplied odds. To place a parlay, add your selections to the bet slip and choose the "Parlay" or "Accumulator" option before confirming. All selections must win for the bet to pay out.

Bets If an event is canceled, postponed, or suspended, any bets tied to it are generally voided and the staked amount is returned to your account balance. For accumulator bets, the canceled selection is removed and the bet continues with the remaining selections at recalculated odds. Exact terms vary by sport — check the Terms and Conditions for full details.

Bets The minimum stake per Sports Betting wager at 317bet is R$ 1.00. Maximum limits vary by sport, market, and event — popular markets like the Brasileirão match result have higher limits, while special markets may have lower caps. Limits are displayed automatically on the bet slip when you enter your stake.

Bets Yes. 317bet covers Copa do Brasil, Libertadores, Sul-Americana, and Brasileirão Série A and B with a wide range of pre-match and live markets. A dedicated Copa do Brasil page provides information on available odds and specific markets for the tournament. For MMA and UFC betting, visit the MMA and UFC page.

Casino & Slots

Casino 317bet offers hundreds of slots from the industry's top providers (with published RTPs and progressive jackpots in BRL), crash games, Live Blackjack with Portuguese-speaking dealers, European roulette, baccarat, game shows, and virtual table games. The Live Casino streams real human dealers in real time. Visit the Slots page and the Blackjack page for more information.

Casino Progressive jackpots are prizes that grow with every bet placed on the game by any player, until someone wins. At 317bet, amounts are displayed in BRL and updated in real time on the game screen. To be eligible for the jackpot, you need to place the minimum qualifying bet specified in each game's rules — usually described in the information tab inside the slot. Visit the Jackpot page to see available titles.

Casino Crash games feature a multiplier that climbs progressively from the start of each round. You place a bet before the round begins and must cash out before the multiplier crashes. If it crashes before you cash out, you lose the bet. If you cash out in time, your payout is the amount wagered multiplied by the multiplier at the moment of withdrawal. Bets start from R$ 1.00 per round.

Casino Yes. 317bet's Live Casino features blackjack tables with Brazilian Portuguese-speaking dealers, streamed in real time via high-quality cameras. In addition to blackjack, the Live Casino offers European roulette, baccarat, and game shows — all with Portuguese-speaking dealers. You can interact with the dealer via text chat during the game. Visit the Blackjack page for more details.

Casino RTP (Return to Player) is the theoretical percentage returned to players over a large number of rounds. A slot with 96% RTP returns, on average, R$ 96.00 for every R$ 100.00 wagered over the long run — but this is a statistical average, not a guarantee per session. The RTP for each slot at 317bet is available in the information tab within the game itself, usually indicated by a question mark or "i" icon.

Casino Many slots at 317bet offer a demo mode, available to registered players. In demo mode, you play with virtual credits and risk no real money — ideal for learning how a new game works before placing real bets. Winnings in demo mode cannot be withdrawn; to earn real winnings, you must play with your account balance.

Security

Security Yes. All transmitted data is encrypted with 256-bit SSL, the same standard used by Brazil's leading digital banks. Personal data is handled in accordance with the Lei Geral de Proteção de Dados (LGPD) and is never sold or shared with third parties for marketing purposes. For more details, visit our Privacy Policy.

Security After logging in, go to your account dashboard and select "Security". Under the two-factor authentication section, enable 2FA via SMS or an authenticator app (Google Authenticator, Authy). The app option is recommended as it works without internet and is more resistant to SIM swap attacks. With 2FA active, a unique code is required at every new login in addition to your password.

Security If you received a suspicious login alert email from 317bet, click the link in the email to block the session immediately. Then change your password using the account recovery option. If you notice any unauthorized financial activity, contact support urgently via live chat. Our team can temporarily lock your account while the matter is investigated.

Security 317bet will never ask for your password, card details, or verification codes via email, WhatsApp, SMS, or phone. Official communications come from the @317bet.best domain. If you receive a message asking for this information, treat it as a phishing attempt — do not click any links and report it to support. Never share your password with anyone, including our support team.

Security Identity verification (KYC — Know Your Customer) is mandatory under regulatory requirements. It confirms that the account holder is who they claim to be, protects against fraud and money laundering, and ensures withdrawals go to the correct account. Accepted documents include RG, CPF, CNH, or passport, plus a recent proof of address. The process takes up to 24 hours after submission.

Responsible Gambling

Responsible Gambling After logging in, go to your account dashboard and navigate to "Responsible Gaming" or "Security Settings." Select "Deposit Limit" and set the maximum amount per day, week, or month. Limit reductions take effect immediately; increases are subject to a 7-day waiting period. All control tools are free and accessible within two clicks from your dashboard.

Responsible Gambling In your account dashboard, go to "Responsible Gambling" and select "Temporary Self-Exclusion". Choose the period: 1 day, 7 days, 30 days, 90 days, or 180 days. The block takes effect immediately and no marketing communications are sent during that period. Reactivation is only possible once the chosen period has ended. For permanent self-exclusion, contact support or use the option in your dashboard.

Responsible Gambling For free, confidential support: call 188 (CVV — Centro de Valorização da Vida, available 24h), visit Jogadores Anônimos Brasil (jogoanonimo.org.br), or contact the CAPS (Centro de Atenção Psicossocial) in your city, which provides free care through the SUS. Our support team is also available 24/7 in chat to guide you through the responsible gaming tools available on the platform.

Responsible Gambling Some warning signs to watch for: increasing your bets to get the same thrill, going back to play right after a loss to try to win your money back, thinking about betting while at work or before falling asleep, using money set aside for essential expenses to make deposits, hiding how much you're gambling from family, or feeling anxious when you try to stop. If you recognize two or more of these signs, use 317bet's responsible gambling tools or seek professional help. Visit our Responsible Gambling page.

Responsible Gambling Our recommendations: enable a screen lock on your phone using a PIN or biometrics, never save your 317bet password in shared browsers, use the parental controls available on Android and iOS to restrict access to betting sites, and have open conversations with teenagers about the risks of gambling. If you suspect a minor has accessed your account, contact support immediately — the case is treated as top priority.

Responsible Gambling In your account dashboard, go to "History" or "Statement" to view all bets, deposits, withdrawals, and gaming sessions from the past 90 days. You can filter by date range, transaction type, or amount. Having clear visibility into what you've played and how much you've moved is one of the most effective ways to stay in control of your habits — and 317bet makes your full history available at any time.

Everything You Need to Know About 317bet

This FAQ center exists because we believe an informed player makes better decisions — about how much to deposit, how to use a bonus, when to withdraw, and how to stay in control of their own gaming. 317bet doesn't want players betting in the dark; we want players who understand what they're doing and enjoy the platform in a mindful, lasting way.

Most questions that reach our support team fall into four categories: deposits not showing up (almost always resolved in minutes with proof of payment), bonus rollover requirements (which make sense once you understand how they work), account verification before the first withdrawal (standard industry practice, not an obstacle), and password recovery (solvable in under two minutes via the recovery option). This page is designed to address exactly these questions so you don't have to wait for chat.

317bet covers Brazilian sports in depth. The Brasileirão Série A, Copa do Brasil, and Libertadores calendars are always available in both pre-match and live markets — with dozens of options per game, from final result odds to special markets like first corner, minute goal, or exact score by half. For MMA and UFC fans, coverage includes all weight categories, from preliminary bouts to main events, with bets opening days before each card.

In the casino, players will find everything from slots with simple mechanics to titles featuring cascading bonuses, free spins, multipliers, and progressive jackpots in BRL. Live blackjack with Portuguese-speaking dealers is one of 317bet's standout features for those who love the feel of a physical casino from home — you play in real time with a live dealer, interact via chat, and watch the cards being dealt on camera. Crash games, popular among younger Brazilian players, accept bets from R$ 1.00 with multipliers that can reach hundreds of times the original stake.

If you still have questions not covered on this page, our support team is available 24 hours a day via live chat — no bots, no rigid scripts, with response times under five minutes. For urgent security issues, priority handling is automatic when the matter involves unauthorized access or suspicious account activity.

Related Pages
Featured Games

18+ years old. 317bet is strictly for users aged 18 and over. Gamble responsibly. CVV: call 188.

Why Play at 317bet?

The main reasons Brazilian players choose 317bet every day.

Instant Deposit via Pix

Deposit from R$ 10.00 via Pix and your balance appears in seconds — no waiting, no hassle. 317bet also accepts bank boleto, credit and debit cards, PicPay, Mercado Pago, and TED transfers from Brazil's major banks. Pix withdrawals processed in up to 10 minutes.

Full Coverage of Brazilian Football

Brasileirão Série A and B, Copa do Brasil, Libertadores, Sul-Americana, and state championships — all with dozens of markets per match, live betting, and cash out available. Beyond football, 317bet also offers broad coverage of MMA/UFC, NBB basketball, volleyball, and e-sports.

100% Bonus up to R$ 500.00

New accounts receive a 100% bonus on the first Pix deposit, up to R$ 500.00 — credited automatically to your balance. Weekly promotions for active players include reload bonuses, cashback on sports bets, and tournaments with prizes in BRL.

Fully Optimized for Mobile

317bet works seamlessly on Android and iOS mobile browsers — no app download required. The interface is built for small screens, with fast loading and smooth live betting even on 4G. Bet on the Brasileirão from wherever you are.

Live Casino in Portuguese

Blackjack, roulette, and baccarat with live human dealers in Portuguese, streamed in real time. Hundreds of slots with published RTPs and progressive jackpots in BRL. Crash games with bets starting from R$ 1.00 — all accessible after login, with nothing to install.

24/7 Support in Real Portuguese

Live chat with real human support in Brazilian Portuguese, 24 hours a day, 7 days a week. Response within 5 minutes. No bots, no rigid scripts — just real people trained to solve your problem, whether it's about withdrawals, bonuses, your account, or security.

Still have questions? Contact Support

Our team is available through multiple channels to help with anything this page didn't cover.

Live Chat

Live human support in Brazilian Portuguese — no bots, no runaround.

Available 24/7
Response within 5 minutes
Open Chat
Support E-mail

For matters that require document submission or a more detailed review.

suporte@317bet.best
Response within 12 hours
FAQ Center

This page, with over 50 answered questions, updated regularly.

You are here
Always available, no queues
Responsible Gambling

To set limits, self-exclude, or find specialized support in Brazil.

CVV: 188
Free, anonymous, 24/7
View Tools

Ready to Bet at 317bet?

Free registration, under 2 minutes, 100% bonus up to R$ 500.00 on your first Pix deposit. football, MMA/UFC, slots, live blackjack, and progressive jackpots in BRL — all on a platform built for the Brazilian player.

Create a Free Account Log In to My Account
256-bit SSL
In compliance with LGPD
24/7 Support
18+ Only
+100%
on your 1st deposit
up to R$ 500.00

317bet promotes responsible gambling. Betting is exclusively for players aged 18 and over. Only gamble with money set aside for entertainment. To set limits and self-exclude, visit Responsible Gambling.

CVV: 188
jogoanonimo.org.br
Responsible Gambling
Português